GroupSolver strongly discourages making changes after a study has launched as any changes to a live study prove high-risk and can interfere with the respondent experience. If there is a request to make a change to the code of a live study, GroupSolver may make such adjustments on a best effort basis, and additional charges for incremental work will incur.

There are not many situations where making changes to a live study would be necessary, but if a situation does arise, please reach out to your GroupSolver Client Strategy Manager, or contact [email protected] for additional help and services.