As a user of GroupSolver, you may receive various notifications and messages regarding your account, subscription, billing, and study updates. In this help center article, we provide details on each of the message categories, including Account Messages, Subscription Messages, Payments Messages, Billing Notifications, Study Update messages, and User Notifications.
Account Messages
These messages are essential for users to keep track of their account status and avoid unintended consequences, such as losing access to their data.
Users may receive the following:
Notifications about their trial periods, such as reminders that the trial period is about to expire or warnings that it has already expired.
Notifications about reaching the limit of respondents allowed in their account.
Account lockout reminders or last-chance warnings that their account has been locked and will be deleted.
Subscription Messages
These messages are essential for users to stay informed about their subscription status and ensure they retain access to the platform.
Users may receive the following:
Notifications about their subscription expiration, including reminders that the subscription will expire soon or confirmation that it has already expired.
Notifications about subscription renewals, including notifications that their subscription will be renewed the next day or confirmation that the subscription has been renewed.
Payments Messages
These messages are essential for users to ensure their payment information is accurate and up-to-date.
Users may receive notifications confirming that their payment was successful or notifications that their payment was unsuccessful.
Billing Notifications
These messages are essential for users to keep track of their billing information and to ensure that their payment information is accurate.
Users may receive the following:
Notifications that a new payment method has been added or that a payment method has been changed or removed.
Notifications that their billing information has been updated.
Study Updates
These messages are essential for users to stay informed about their studies and ensure they have the most up-to-date information.
Users may receive notifications that a study has been updated or that new data is available.
User Notifications
These messages are essential for users to keep track of their user role and to ensure that they have the appropriate level of access to the product.
Users may receive notifications that their user role has changed or they have been removed from an account.